Returns for exchange are permitted ONLY in the case of defective merchandise. Call Sign Max at 1-514-644-3177 or email-us to get an RMA number. All merchandise received without an RMA number will be refused. The customer will be responsible for all shipping fees for the return of merchandise to our service center.

You need to ship in the original packaging with all the original accessories.

  • Shipping fees are not refundable under any circumstance.
  • A 15% restocking fee will be applied to all returned merchandise.

The product must be received in the same condition in which it was shipped: in its original packaging, with all the original accessories and without damage. Any damaged caused by improper packaging will be deducted from your refund. As soon as we receive the package, we will refund you based on your original method of payment.

We provide a 30-day warranty for the USB dongle key. In the event of a broken or burned key, the customer must ship the defective key back, and then we will ship a replacement key for $75.00 plus shipping fees.

Return policy

Return address:

Entreprises Sign MAX Inc.
3735 Blvd Tricentenaire
Montreal, Quebec, Canada
H1B 5W3