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| FTC11639 |
 Posted: Fri Dec 07, 2018 5:52 pm |
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Joined: 25 Oct 2018
Posts: 2
Location: Edmonton, Alberta
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This software did work last month with no problems.
1. I insert the dongle
2. Start the software
3. I get image #1
[url]https://drive.google.com/file/d/16M0zoGU6i3jlM3x59tEKCQTSVlClXwO9/view?usp=sharing</url>
4. After hitting OK, I get the next screen, image #2
[url]https://drive.google.com/file/d/1-HqG5mKC0gK1bVZrSoA_lS75UZBBPoGU/view?usp=sharing</url>
5. After closing this window, because thats all you are allowed to do, I get this pop-up. Image #3
[url]https://drive.google.com/file/d/1CRD4_vL_6g_MtlyRS1b9v7Mm3DuVy6FX/view?usp=sharing</url>
6. Hitting OK or closing the dialog just results in it popping back up again.
I have to go into Task Manager to kill the program.
The "12345678.jpg" file the first dialog refers to is not seen in the listed directory, so it's probably a hidden file.
How can I get my software working again?
Tried <img> and couldn't get images to show...so you'll have to use the link. |
_________________
Cutter: Redtail 720C
Software: WinPCSIGN BASIC12.2.3c |
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| FTC11639 |
| Posted: Wed Dec 19, 2018 8:03 pm |
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Joined: 25 Oct 2018
Posts: 2
Location: Edmonton, Alberta
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Let's see.......software that is less than 4 months old.
Software has only worked once.
Two weeks waiting for support.
No response from support.
No support/response from forum.
Time to ditch this software and buy something else. No wonder it came free with the cutter....it's not supported. |
_________________
Cutter: Redtail 720C
Software: WinPCSIGN BASIC12.2.3c |
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