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<  WinPCSIGN Software  ~  WinPCSIGN Basic can't start

FTC11639
Posted: Fri Dec 07, 2018 5:52 pm Reply with quote
Joined: 25 Oct 2018 Posts: 2 Location: Edmonton, Alberta
This software did work last month with no problems.

1. I insert the dongle
2. Start the software
3. I get image #1
[url]https://drive.google.com/file/d/16M0zoGU6i3jlM3x59tEKCQTSVlClXwO9/view?usp=sharing</url>
4. After hitting OK, I get the next screen, image #2
[url]https://drive.google.com/file/d/1-HqG5mKC0gK1bVZrSoA_lS75UZBBPoGU/view?usp=sharing</url>
5. After closing this window, because thats all you are allowed to do, I get this pop-up. Image #3
[url]https://drive.google.com/file/d/1CRD4_vL_6g_MtlyRS1b9v7Mm3DuVy6FX/view?usp=sharing</url>
6. Hitting OK or closing the dialog just results in it popping back up again.
I have to go into Task Manager to kill the program.

The "12345678.jpg" file the first dialog refers to is not seen in the listed directory, so it's probably a hidden file.

How can I get my software working again?


Tried <img> and couldn't get images to show...so you'll have to use the link.

_________________
Cutter: Redtail 720C
Software: WinPCSIGN BASIC12.2.3c
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FTC11639
Posted: Wed Dec 19, 2018 8:03 pm Reply with quote
Joined: 25 Oct 2018 Posts: 2 Location: Edmonton, Alberta
Let's see.......software that is less than 4 months old.
Software has only worked once.
Two weeks waiting for support.
No response from support.
No support/response from forum.

Time to ditch this software and buy something else. No wonder it came free with the cutter....it's not supported.

_________________
Cutter: Redtail 720C
Software: WinPCSIGN BASIC12.2.3c
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